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Session - Plenaries - 80.0 mins - Room 1
The opening plenary of VetFest 2020.

Welcome to Country - Dr James Gilkerson

Welcome by AVA President Dr Warwick Vale.

A few words from our Platinum Partner - Simon Hellams - Vice President & Managing Director ANZ  Provet Pty Ltd 
AVA President - Warwick Vale

Principal Partner - Simon Hellams - Vice President & Managing Director ANZ Provet Pty Ltd 
We are in the middle of an unprecedented emerging zoonotic disease outbreak, COVID-19. In the urgency of the crisis, the focus of efforts has understandably been human-centric. However, the fact that we are dealing with a completely novel zoonotic threat that is believed to have spilled over into humans from animals has been overlooked. We have ignored the other side of the coin of zoonotic threats – the animals themselves. And now there are positive SARS-CoV-2 domestic cats, dogs, mink, ferrets as well as tigers and lions at the Bronx Zoo in New York City – and who knows what else. Public health entities and the public want answers. Unfortunately, these answers will not be readily available. But few will realize why this is the case.
Although governments have heavily invested in creating the infrastructure to detect/report/respond to potential pandemic zoonotic threats in low to middle income countries overseas, the same cannot be said of most developed countries. We assume emerging infectious diseases (EIDs) will only involve bats, rats and monkeys in Africa or Asia. In spite of repeated “wake -up” calls about the biosecurity threats we face, existing surveillance efforts largely exclude urban animal sentinels (like dogs, cats, shelter animals, zoo species and local wildlife handled by rehabilitators) and guarantee we will not detect unusual events in sentinel animal species before the disease has already spread into people. It is time for the veterinary community to take the lead in responding to emerging zoonotic threats.
Session - Masterclass - 105.0 mins - Room 1
The future of veterinary practice is ‘frictionless’. The challenge was always ensuring patients receive the right preventative care at the right time. Now, we’re switching out the challenge with three takeaway actions to start improving long-term patient care and financial stability. 

Join us as we share insights with you on how to proactively leverage experience economy demands and improve your client relationships and preventative care models. Insights include:

  • Client behaviours and new expectations 
  • Impact of vet practice ‘subscriptions’ in long-term patient care plans 
  • Shifting sales trends and intelligent inventory management 
  • Client experience touchpoints at the practice 
  • The role of vet nurses in developing trust and the client experience 
  • Confidence to get technology to do the heavy lifting for your team 
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